Standard Operating Procedures (SOPs) are the documents, protocols, systems, and procedures that your cannabis dispensary will have in place to manage the business's day-to-day operations. SOPs help companies to guide their employees on executing their business tasks to increase efficiency and profitability in the long term.
SOPs will ease your compliance with the regulators, increase your efficiency and help you to become more profitable in the long run. Here are the 9 SOPs you should be thinking about, but there are always more to discover.
All brick and mortar retail stores should have SOPs in place for opening and closing the store. But especially stores that require high security measures.
End of day checklist:
Many cannabis dispensaries violate their customer check-in procedures and end up facing fines and license suspensions by regulators. Due to this, it is crucial that you implement customer check-in SOPs to ensure compliance.
Customer check in procedures include:
Sales transaction processes are crucial to the business because this is how the company generates its revenues. Keeping track of these is key.
Sales transaction processes could include:
It would help if you integrated your SOPs with the technology you're using, like cannabis compliant POS systems.
Suppose you are allowed to deliver products to your customers in your area. In that case, there is no doubt that you will be required to submit supplementary documentation and take the appropriate security measures to safeguard the product while in transit.
Delivery procedures could include:
Cannabis businesses face many problems when storing and moving cash from the store. Since cannabis businesses are not legal at the federal level in the United States of America, they are limited in the services they can receive from banks. As a result of those limitations, dispensaries struggle with large amounts of cash being stored on the dispensary's premises.
Security and cash management protocols could include:
Track and Trace SOPs are important for every cannabis dispensary. In order to comply with the regulations, you have to adopt track and trace SOPs into your inventory management system.
These track and trace SOPs should cover:
Given how important track and trace SOPs are for compliance, you should automate this process if possible. Track-and-trace automation software can help you define the roles for each activity and integrate compliance checks.
Quality assessment SOPs will make sure your product is up to the required standard by the regulators and that you are not violating any laws over what ingredients can be included in your products and how they are made. Failure to comply with these SOPs or pass a quality assessment could leave a dispensary owner at risk of losing their license.
Quality assessment SOP’s could include:
Product recall SOPs will come into play when a defective product needs to be recalled from the market. This can be stressful for the team as it will lead to customers complaining, and management concerned at the losses being recorded. One of the most valuable assets to have in this situation would be SOPs that guide your team on how to act in this situation without losing their cool or professionalism.
Recall SOP’s could be:
Previously, these SOPs have been focused on inventory and store management, however managing your staff is another large part of any dispensary. Here is how to manage your staff:
Employee management SOPs could be:
If you are looking for a system to help you manage your people, the KayaPush platform does it all and more, all from one easy to use, integrated platform.
These are the major SOPs that we believe you should have in place before opening, but don’t forget that enforcing them is just as crucial as implementing them.
“KayaPush has it all in one platform where you can kind of build what you need. Especially as a start-up, that’s important to us to be cost-friendly. You have the best price for what you’re offering. ”
-Marry Ann from Riverside Wellness-
The scheduling app is awesome, first of all. It takes away a lot of communication that needed to happen manually with my team. It streamlines a lot of things that were not streamlined in previous businesses that I worked with.
KayaPush made creating the schedule and applying different tags to the scheduling, for example, a lot of fun and easy.The goal was to spend less time on data processing, and employee management systems to keep the dispensary compliant.