6 Key Things To Master For A Successful Dispensary Launch

Tom Mulhern
September 29, 2022

Opening and a dispensary is no small feat. With an endless list of options for compliance, technology and systems it's hard to no where to begin. That's why we were fortunate to sit down with cannabusiness expert Neal Chaudhary for a conversation about what it takes to succeed at your dispensary launch.

Neal is the founder of Red Pill Labs and Irie Systems and a well-known consultant across the industry, helping cannabis retailers improve best practices and strategies while finding unique business solutions.

Leveraging technology, automation, and process change, Neal has stewarded several high-profile clients through significant challenges throughout his career. His passion for innovation and solving complex business problems is driven by his thirst to deliver exceptional experiences.

“There's just a real love of the industry. Passion ahead of profits. I know, I know everyone has to make a profit to make it viable. But it's the passion that kind of infects me. And I love that.”

That’s why we consider ourselves lucky to have spent some time with Neal in our latest podcast, Successful Dispensary Launch Strategies. This article will provide an overview of the insight Neal has to share, including tips on facing some of the inevitable complex business problems the cannabis industry faces.

What are 6 things to prepare to ensure a successful launch?

1 - Start with strategy

Just like every successful business, a dispensary relies on a game plan or strategy. Understanding the different aspects of your market, including the demographic, your competition, etc., helps you to develop more as a business.

2 - Set up for scaling up

You always want to be prepared to scale up your dispensary. Aim high with your business ambitions to avoid falling short when any opportunity arises.

“So, how do you actually scale a business? Grow your top line, but at the same time, grow your bottom line. And if anyone's struggling with that I definitely suggest they gets some outside help.”

3 - Lock in your SOPs

Standard operating procedures, or SOPs, are another critical aspect of an effective launch. Make sure you’ve got these down before opening your doors.

4 - Consider your technology

Running a business in today’s modern world means keeping up with the latest technology. Your customers and employees will be expecting it.

“If you open up a dispensary and you can run one, maybe very old school and manual, but if you do want to get to two or three, you're gonna have to invest in some technology… People expect technology, people expect automation.”

Picking up cannabis

5 - Think about the customer experience

Never fail to consider the retail experience from the eyes of your customer. Take a moment to walk through a sale and see if it’s something you would be happy with or if there are things you could improve upon.

6 - Use professionals for marketing and advertising

If you’re not an expert in marketing and advertising, don’t waste your time and effort. Seek out professional guidance instead. Having an in-depth understanding of who your target audience is is a tool that reaps countless benefits for your business. There’s no shame if this area is not your expertise, that’s why there are agencies and other help out there.

What is your top takeaway to consider before you launch?

The one key takeaway Neal wants to get across to anyone considering their dispensary launch is to remember that you will face setbacks. What is important is that you don’t let these setbacks stop you from reaching your ultimate potential.

That being said, by following the steps he outlines above, working with trusted professionals in the space and always being willing to learn - there is not limit to how far you will go.

cannabis on a tray

“It's not all unicorns and roses… running a business is hard. Running a business is challenging. I think sometimes we get too carried away with the glamor of having your own shop, being your own boss, and not understanding the pain and the challenges that go with that and being able to ride it out. You're gonna come across challenges. You just need to know how to deal with them. If you can anticipate them, you can put a plan in place when those challenges arise and you can just kind of power through because it can get overwhelming for folks that are first-time business owners.”

We will be forever thankful for Neal’s time and expertise in how to launch a dispensary successfully. After all, it doesn’t get better than hearing it from one of the best in the industry!

Want to hear from more cannabiz experts? Check out our free Kaya Cast podcast, streaming anywhere you listen.

Kaya cast banner

Table of content

September 2022


Want to learn more about dispensary software management?

Meet the cannabis dispensary software that will save you time and money



per week



to run payroll


saved yearly

Hear what our customers have to say

“KayaPush has it all in one platform where you can kind of build what you need. Especially as a start-up, that’s important to us to be cost-friendly. You have the best price for what you’re offering. ”

-Marry Ann from Riverside Wellness-

Easiest to Use
Spring 2022
High Performer
Spring 2022
Best Usability
Spring 2022
Easiest Setup
Spring 2022
Trusted Vendor
Quality Choice

Easily and quickly scale your dispensary with the all-in-one solution

Get a Demo Call!

You Might Also Like

Creating Customer Experiences for Your Dispensary that Boost Sales and Customer Loyalty

Find Out More

A Deep Dive Into the New Jersey Cannabis Market

Find Out More

How to Find Success in the Emerging New York Cannabis Market

Find Out More